FREQUENTLY ASKED QUESTIONS
What is netballaustralia.tv?
Netball Australia TV is a dedicated streaming platform housing national netball competitions including the PacificAus Sports Netball Series and Suncorp Super Netball. Additional content to be housed on the platform will be finalised and communicated in due course.
Where can you access netballaustralia.tv?
Netball Australia TV is accessible worldwide, however some content is only available to stream outside of Australia and New Zealand. This includes the Suncorp Super Netball Season and the PacificAus Sports SSN 2022 Tour to Fiji. The PacificAusSports Netball Series from March 2022 can be streamed from anywhere.
Do I need to sign up to netballaustralia.tv?
There is no sign up process for the PacificAusSports Netball Series being held from 21 March to 26 March. For other competitions, sign up is required.
How do I sign up to netballaustralia.tv:
Visit netballaustralia.tv and select the ‘sign in/sign up’ button, and the ‘sign up’ link.
An electronic mail will be sent from Cluch to your email address to verify your account before you can start streaming content. The email will contain a six digit verification code. Once you have completed your registration you will be signed in, and you can stay signed in.
How much is a subscription to NetballAustralia TV?
- Weekly Pass AUD$2.49
Are subscriptions recurring?
- Weekly – recurring
- Season – non recurring
If I subscribe to a Weekly pass, when does the recurring transaction take place?
Your recurring payment triggers the day you originally purchased an account. So, if your initial registration is on the 15th of April (for example) and you purchased a Weekly subscription, the recurring transaction will take place on the 22nd of August and each week thereafter until you unsubscribe or the competition you have subscribed to comes to a close.
What payment methods do Cluch accept?
Mastercard, Visa, American Express
How do I update my billing information?
Please log on to your netballaustralia.tv account and update your payment information.
How to Unsubscribe from netballaustralia.tv:
Please visit netballaustralia.tv on your web browser. Once you are signed in, please navigate to the ‘My Account’ page. Select ‘manage’ and unsubscribe.
I paid for a Season subscription but I want a refund?
Unfortunately, we don’t issue refunds unless there was a serious technical error with the netballaustralia.tv platform. Please email firstname.lastname@example.org should you wish to discuss your subscription with Cluch.
I have signed up to watch a particular netball competition but there is no content to watch?
It’s likely the competition you are seeking to watch is either not streaming on the platform or the competition is yet to commence for Season 2022. Please refer to the competition draw on the Netball Australia website and return to netballaustralia.tv to view live and replay content once the season has commenced.
Why is the stream not working?
Please check your internet connection status first. If you are still experiencing issues with the stream, please email us at email@example.com. We will endeavour to investigate and resolve your query as soon as possible.
My streams are pausing, what is wrong?
Your internet connection is likely to be unstable. Please reboot your device and internet connection and try logging back in. If you are still experiencing issues, please contact firstname.lastname@example.org.
I don’t have a smart tv, does this matter?
You will still be able to watch on your phone, tablet or computer device. Unfortunately, if you don’t have a smart tv you are unable to cast to your television without a Chromecast or Apple TV device. However, as an alternative option, connect your laptop or smartphone to TV via HDMI cord.
I want to record some games, how can I do that?
Unfortunately, you are not able to record content from netballaustralia.tv. This is to protect the rights of the sporting organisations. If you would like a copy of a particular match or game, please email your sports organisation/member federation or club about this.
I want to watch netball content that isn’t listed on netballaustralia.tv
We are constantly looking to add and improve the content available on netballaustralia.tv. If there is specific content that you are looking for, please contact Netball Australia for more information and discuss how to stream your games.